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Terms of Service

Effective date: 1 June 2026 · Last updated: 1 October 2026

These Terms of Service (“Terms”) govern your use of the Winngs food delivery app and website (winngs.co), operated by Winngs Pvt. Ltd. (“Winngs”, “we”, “our”, or “us”), registered in Surat, Gujarat, India (PIN 395007). By downloading the app or using the website, you agree to these Terms. If you do not agree, please do not use the service.

1. The service

Winngs is a food delivery platform operating in Surat, Gujarat. We connect customers with restaurant partners and delivery partners. We are not a restaurant; we facilitate orders and delivery between customers and restaurant partners.

The service is available only in areas currently served by Winngs. Availability may change without notice.

2. Eligibility

  • You must be at least 18 years old to create an account and place orders.
  • You must provide a valid Indian mobile number for account registration and OTP verification.
  • One account per person. Creating multiple accounts to misuse offers or referral programmes is prohibited.
  • You are responsible for all activity that occurs under your account.

3. Orders and pricing

3.1 Honest Pricing

Winngs operates on an Honest Pricing model. Menu prices on the platform are set by restaurant partners and verified at onboarding. Winngs does not mark up menu prices above what the restaurant sets.

3.2 Platform fee and delivery charges

A platform fee applies to each order. Delivery is free for orders placed within 5 km of the restaurant. Orders beyond 5 km may attract a distance-based delivery charge, which is shown clearly before you confirm your order. All applicable charges are displayed at checkout before payment.

3.3 Order confirmation

An order is confirmed only after you receive an in-app confirmation and the restaurant accepts it. Winngs reserves the right to cancel an order if the restaurant is unavailable, the item is out of stock, or payment cannot be processed. You will receive a full refund for any cancelled order.

3.4 Menu accuracy

Restaurant partners are responsible for the accuracy of their menus, including item descriptions, ingredients, allergens, and dietary information (Jain, Swaminarayan, Pure Veg). Winngs displays information provided by restaurant partners and is not liable for errors in that information.

4. Payments and refunds

  • Payments are processed securely through our payment gateway. Winngs does not store full card or UPI credentials.
  • All prices are in Indian Rupees (INR) and inclusive of applicable taxes unless stated otherwise.
  • Refunds for cancelled or undelivered orders are processed to your original payment method within 5–7 business days.
  • For partially incorrect or damaged orders, contact support within 24 hours of delivery for a review.
  • Coupon codes and offer credits cannot be exchanged for cash.

5. Delivery

Delivery times shown in the app are estimates and may vary based on traffic, weather, restaurant preparation time, and demand. Winngs is not liable for delays beyond our reasonable control.

You must ensure a valid, accessible delivery address is provided. If you are unreachable at the time of delivery, the delivery partner will attempt to contact you. Winngs is not liable for failed delivery due to an incorrect address or unavailability of the recipient.

6. Acceptable use

You agree not to:

  • Use the platform for any unlawful purpose or in violation of Indian law.
  • Place fraudulent, false, or duplicate orders.
  • Abuse the refund or coupon system.
  • Harass, threaten, or abuse restaurant partners, delivery partners, or Winngs staff.
  • Attempt to reverse-engineer, scrape, or disrupt the app or website.
  • Impersonate any person or entity, including Winngs or its partners.

Violation of these conditions may result in suspension or permanent termination of your account.

7. Live Prep Reels

Restaurant partners may post Live Prep Reels — short videos showing food preparation. These are user-generated and published by the restaurant. Winngs does not verify the content of each reel. If you believe a reel contains inaccurate or inappropriate content, contact us at support@winngs.co.

8. Intellectual property

The Winngs name, logo, app design, and website content are the intellectual property of Winngs Pvt. Ltd. You may not reproduce, copy, or use them without written permission. Restaurant names, logos, and menu images remain the property of the respective restaurant partners.

9. Limitation of liability

To the maximum extent permitted by applicable law, Winngs is not liable for:

  • The quality, safety, or fitness for purpose of food ordered through the platform. Responsibility for food quality lies with the restaurant partner.
  • Indirect, incidental, or consequential losses arising from use of the service.
  • Loss or damage caused by events outside Winngs' reasonable control (including network outages, acts of God, or government action).

Our total liability to you in connection with any claim arising from these Terms or your use of the service shall not exceed the value of the order in dispute.

10. Privacy

Your use of Winngs is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please read it to understand how we collect, use, and protect your data.

11. Changes to these Terms

We may update these Terms from time to time. We will notify you of material changes through the app or by email. Continued use of the service after the effective date of any changes constitutes your acceptance of the updated Terms.

12. Governing law and disputes

These Terms are governed by the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Surat, Gujarat, India.

We encourage you to contact us first at support@winngs.co to resolve any concern before initiating legal proceedings.

13. Contact

For questions about these Terms, reach us at:

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