Cancellation & Refund Policy

You may cancel your order at any time before it is accepted by the restaurant for a full refund.

Once the restaurant has accepted the order, cancellation requests may not be permitted as food preparation and operational processes may have already begun. In certain circumstances, if a cancellation request is made after acceptance, a cancellation fee of up to the full order value may be applied.

Once the restaurant begins food preparation, the order cannot be canceled. Partial refunds in these cases are solely at the restaurant's discretion.

To initiate a cancellation, use the "Cancel Order" button in the Winngs app or contact our 24/7 support team immediately.

If a delivery fails due to an incorrect address, unreachable phone number, or no-show at the time of delivery, the order will be canceled without a refund.

If a customer refuses to accept a correctly fulfilled order at the doorstep, no refund will be issued.

If Winngs is unable to assign a delivery partner within a reasonable timeframe, the order will be canceled, and a full refund issued.

If a restaurant cancels an order due to items being out of stock or operational issues, a full refund will be processed.

Delays or cancellations caused by extreme weather, government-imposed restrictions, or other unforeseen events may occur without liability for compensation beyond the order refund.

All approved refunds are credited back to the original payment method used during the transaction.

While Winngs initiates refunds immediately, it typically takes 5-7 business days for the amount to reflect in your bank account or wallet.

Refunds are not provided for "change of mind" after preparation has started or for failed self-pickups.