Fair, transparent, and quick resolution when things don't go as planned.
Effective Date: March 1, 2026
At Winngs, we strive to ensure every meal delivered is a delight. However, if things don't go as planned, our refund policy is designed to be fair, transparent, and quick to resolve issues.
Full refunds are available for cancellations made strictly as per our Cancellation Policy.
You may be eligible for a partial or full refund for verified issues such as receiving the wrong order, poor food quality, or non-delivery.
Please note that refunds are applicable for Pre-paid orders only. Cash on Delivery (COD) orders are not eligible for cash refunds. In case of any approved refund for a COD order, the refund amount will be credited to the customer's Winngs Wallet for future use on the platform.
All refund requests must be raised via the Winngs app within 24 hours of the order time.
For quality or "wrong item" issues, please provide clear photos as evidence via the support chat.
Once verified, refunds are processed back to the original payment method within 5-7 business days.
Note: In some cases, we may offer an immediate credit to your Winngs wallet instead of a bank refund for faster resolution.
Orders that have been partially or fully consumed cannot be refunded for quality issues.
Delivery charges are non-refundable if the order was successfully delivered to your location.
For MRP/Packaged items, please check the expiry date before acceptance; once accepted, these are non-refundable.
Cold fries? Late biryani? We fix it fast.
