Delivery Partner Terms

You must provide a valid Aadhaar Card, PAN Card, Driving License (DL), and Vehicle Registration (RC).

You consent to background and criminal record verification before activation.

You must provide valid bank details in your own name for payout processing.

You have the freedom to accept or decline any delivery request sent via the app.

You agree to deliver orders promptly, maintain food hygiene standards, and interact professionally with customers and restaurant staff.

For Cash on Delivery (COD) orders, you are responsible for collecting the exact amount and depositing it into the Winngs account as per the app instructions.

You will earn a base fee per successful delivery plus applicable distance incentives and surge bonuses.

Earnings are calculated on a weekly basis and transferred to your registered bank account as per Winngs' payout cycle. In case a delivery partner collects Cash on Delivery (COD) payments from customers, the collected amount must be settled with Winngs according to the platform guidelines. If any COD amount remains unsettled, Winngs reserves the right to adjust or deduct the outstanding amount from the delivery partner's weekly payout or future earnings until the full amount is cleared.

You are responsible for any personal income tax filing. Winngs may deduct TDS as per Government of India regulations.

You must follow all traffic laws and maintain a valid vehicle insurance policy at all times.

Tampering with food packages or opening sealed containers will result in immediate permanent deactivation.

Any accidents, delays, or customer disputes must be reported immediately via the "Help" section of the app.

Consistent low ratings (below 4.0) or a high order cancellation rate may lead to account suspension.

Any fraudulent activity, such as using fake GPS locations or creating multiple accounts, will lead to immediate termination and legal action.

Either party may terminate this relationship at any time by providing notice via the app.