Restaurant Partner Privacy Policy

Partner Policy

Restaurant Partner Privacy Policy

Policy and operational terms for restaurant partners using the Winngs platform.

Effective Date: March 1, 2026

This Policy and Operational Terms apply to all restaurant partners ("Partners") using the Winngs platform to list menus, receive orders, and manage operations in Surat and beyond.

1. Commission & Service Fees

Agreed Commission:

Partners agree to pay a service commission on every successful order as specified in their individual Merchant Agreement.

Taxation:

All commissions are subject to the applicable GST (Goods and Services Tax) as per Indian law.

Deductions:

Commission plus GST will be automatically deducted from the weekly or monthly settlements before payouts are made to the Partner's registered bank account.

2. Food Quality & Responsibility

Sole Responsibility:

The Partner (Restaurant) is solely responsible for the quality, hygiene, and safety of the food prepared.

Packaging:

Partners must ensure secure and hygienic packaging to prevent contamination during transit.

Legal Compliance:

Partners must maintain a valid FSSAI license and adhere to all food safety standards set by the government.

Liability:

Winngs acts as a delivery platform; any health issues, complaints, or legal claims arising from food consumption are the direct responsibility of the Partner.

3. Information We Collect

Business Details:

We collect the restaurant name, business address, contact information, bank details for payouts, GSTIN, and FSSAI license details.

Operational Data:

We track menu items, pricing, availability, order history, and performance metrics.

Staff Data:

We may collect personal data of staff members (e.g., manager's email or phone number) if provided for platform access.

4. How We Use Your Information

To facilitate order processing, payments, and settlements.

For platform analytics, dispute resolution, and providing marketing support.

To comply with all applicable tax and regulatory requirements.

5. Sharing Your Information

With Users:

Limited information is shared, such as the menu, restaurant address, and customer ratings.

With Delivery Partners:

Necessary order details are shared for pickup and delivery coordination.

Service Providers:

Data may be shared with third-party providers for accounting, analytics, and legal compliance.

Restriction:

Information is not shared with third parties for unrelated purposes.

6. Data Security and Rights

Security:

Data security standards are maintained similar to our User Privacy Policy.

Partner Rights:

Partners can access or update their information at any time via the Partner Dashboard.

image

Need support?

Cold fries? Late biryani? We fix it fast.