How we collect, use, and protect the information of our delivery partners.
Effective Date: March 1, 2026
This Policy applies to all independent contractors and delivery partners ("Delivery Partners") who use the Winngs platform to provide pickup and delivery services. At Winngs, we prioritize the safety and privacy of our fleet as they power the heartbeat of Surat's food culture.
Full name, contact number, email, and permanent address. We also collect Aadhaar, PAN Card, and Voter ID for mandatory background verification.
Driving License (DL), Vehicle Registration Certificate (RC), and valid Vehicle Insurance details.
Precise GPS data while "on-duty" for order assignment, navigation, and partner safety.
Bank account number and IFSC code for direct deposit of weekly earnings and incentives.
Completion rates, customer ratings, and earnings history.
To assign efficient routes and calculate precise delivery fees and bonuses based on performance.
Live location tracking helps us ensure your safety and provide real-time assistance during transit.
Data may be used to facilitate accidental insurance claims in the event of a road incident.
To provide feedback and training based on delivery history and performance reviews.
To ensure a smooth delivery, we share your name, masked phone number, and real-time GPS location so the customer can track their order live.
We share your name and Order ID with the restaurant partner to ensure the correct package is handed over to you.
Information is shared with banking partners to process your weekly payouts and with insurance providers for accidental coverage.
Data may be disclosed to law enforcement or regulatory authorities if required for traffic investigations or safety audits.
View earnings, ratings, and profile details via the Winngs Delivery App.
Stop location tracking by going "offline" (receiving new orders will be disabled).
Data is retained as long as you remain a partner or as required by Indian labor and financial regulations.
Cold fries? Late biryani? We fix it fast.
